Browse through our frequently asked questions and contact us at email@example.com if you have any further queries.
What is the difference in room categories?
We offer six attractive room types, all featuring the same standard amenities such as wooden floors, 32” LCD TV, mini refrigerator, tea/coffee set, safety box, telephone and bathroom with hot water shower. The difference with each room category is the size, the views and some include additional amenities for extra comfort.
Which rooms offer the best views?
The Maharaja and the SVR Special Duplex rooms on the upper floors offer fantastic views of the pine forest and mountains. The Presidential rooms have picturesque garden and forest views and there are no views from the Standard & luxury room.
CHECK-IN / OUT TIMINGS / CANCELLATION POLICY / RESERVATIONS
What time is check-in and check-out?
Check-in: 12.00 hrs
Check-out: 11.00 hrs
What is the policy for Early Check in & Late Check out / My Bus Reaches early / My bus is late in the evening :
Our Check in time is 12 Noon while Check out time is 11.00 AM. Early Check in / late Check out is as per availabilities. If your room is not available we can give you some other room (subject to availabilities only) till 12 noon at nominal costs or you may wait in lobby / have a cup of tea in our beautiful terraces. We always try our best to give rooms to our esteemed clients as early as possible before the committed time of 12 Noon. For guaranteed early check-in, reservation needs to be made starting from the previous night.
At the time of check out you can leave your luggage with us at 11.00 AM and go for sightseeing. Once you are back we will try to give you some room for freshen up.
What are the Cancellation / Amendment Charges ?
Cancellation / Amendments Charges For High Season / New Year :
For Intimations received more than 10 days of Check In : 20 % of Package Amount
For Intimations received between 06 - 10 days of Check In: 50 % of Package Amount
For Intimations received between 03 - 06 days of Check In: 70 % of Package Amount
For Intimations received less than 03 days of Check In: 90 % of Package Amount
Cancellation / Amendment Charges For Mid Season:
For Intimations received more than 10 days of Check In: 10 % of Package Amount
For Intimations received between 05 - 10 days of Check In: 20 % of Package Amount
For Intimations received between 02 - 05 days of Check In: 50 % of Package Amount
For Intimations received less than 02 days of Check In: 90 % of Package Amount
How do I book ?
There are Two ways to book :-
A:- Online Booking by Credit Card / Debit Card / Net Banking A/c’s : You can book online through secured payment gateway from our website. There are links / banners displaying "Click here for instant online bookings " on various pages. Software will show instant availabilities and best possible online rates. Once you are through the process you will get confirmations on the screen as well as your email within seconds . Only Hotel Packages can be booked online and if you require you can book Transport Package of Volvo or Car etc as per details mentioned later in this page by sending us an e-mail and payments can be made in Cash once you reach at the hotel.
B:- You can fill the reservation form / check the availabilities from 09816003027 , 01902-253027 / 253228 and send us a mail at firstname.lastname@example.org with your Name , Contact Details , Check in date , Checkout date and Type of Package required . We will block the room for you and as specified in our mail you have to deposit advance amount in our ICICI A/c and than intimate us the same with payment mode. We will verify with bank and within 24 hours confirmation mail will be send to you.
What is Safety of Credit Card Data ?
The information requested during registration is necessary for the hotel and reservation to manage the booking request. All information is strictly confidential and shall be transmitted via an encrypted channel that ensures privacy. Your credit / debit card data, necessary to guarantee booking, is also transmitted through safe, on the protected bank server (SSL Secure Server). Highest level of protection is ensured for your credit card details.
What will the costs if I want to stay for more than 4 Nights ?
Packages are extendable on Pro Rata basis. You can divide the Four Nights Package by 4 and multiply by number of nights you want to stay .
What is your policy for early check-in or late check-out?
Our check-in time is 12.00 hrs and check out is 11.00 hrs however we understand that travel arrangements may cause you to arrive early or depart late in the evening. If arriving early we will do our upmost to accommodate you in another room (subject to availability) until yours is available, alternatively we have a lounge area in the lobby and a pleasant terrace to enjoy a cup of tea and wonderful views. To guarantee a room earlier than 12.00 hrs, reservations are required for the previous evening. For late check-out, we can store luggage while you go sightseeing and will try and give you a room to freshen up before departing on your journey.
What are the cancellation / amendment fees?
In the event that a booking is cancelled or amended, the following charges will be incurred:
High Season / New Year:
More than 10 days notice before check-in: 20% of package amount
6-10 days notice before check-in: 50% of package amount
3-6 days notice before check-in: 70% of package amount
Less than 3 days notice before check-in: 90% of package amount
More than 10 days notice before check-in: 10% of package amount
6-10 days notice before check-in: 20% of package amount
3-6 days notice before check-in: 50% of package amount
Less than 3 days notice before check-in: 90% of package amount
How do I book?
We offer two ways to book direct with our hotel:
Online booking Click ‘book now’ on our website to access our secure online payment gateway which shows the room availability and best rates for the dates selected. Credit card, debit card and net banking account payments are accepted and instant booking confirmation will be sent via email. To book add-ons such as transport services, please email us directly to arrange and pay cash upon arrival at the hotel.
Contact our reservations team
To make a reservation you can contact our reservations team on telephone +91 (0) 1902253027 / 253228, mobile +91 (0) 9816003027 or email email@example.com. Please advise your name, contact details, check-in and check-out dates and package required. To book the room we require a deposit payment in advance to our ICICI bank account. Once verified with the bank we will send a confirmation email within 24 hours.
How secure is my credit card information ?Be assured that the information you provide during the online reservation process is treated as strictly confidential and is transmitted via an encrypted channel. Credit card data is also sent through a protected bank server (SSL Secure Server) for maximum privacy.
What does it cost to stay more than four nights with a special package?
The packages are displayed for three and four nights, but they can be extended on a pro rata basis. Divide the four night package by four and multiply by the number of nights you want to stay.
TOURS AND TRANSPORT
Can you help arrange a sightseeing trip such as river rafting?
We can advise on the best attractions in the area and have sightseeing brochures to help you choose a suitable tour. To get around we can arrange for a friendly taxi driver to escort you at reasonable rates. We can also offer preferential rates for river rafting. A 14km tour is Rs 650 per person, a big discount on the market price of Rs 1000 per person.
What are the most popular attractions and how far are they from the hotel?
Can you organise transport from Delhi / Chandigarh / Ambala?
We have tie-ups with taxi operators in Indica / Tavera / Innova etc to arrange transport for guests to the hotel. We recommend air-conditioned Volvo buses for long distance journeys. Just send us an email with your travel dates, we can book the bus ticket for you and send you an e-voucher.
Special rates for A/c Volvo buses ( Swagatam Holidays Super Deluxe Volvo with personal entertainment screen (LCD’s)
Delhi – Manali: Rs 950/- Per person
Manali – Delhi: Rs 1050/- Per person
Departure Time from Delhi: 17:00 hrs & Arrival at Manali: 09.00 to 10.00 hrs
Departure Time from Manali: 16:30 hrs & Arrival at Delhi: 07.00 to 08.00 hrs
Tickets will be sent by email and payments can be settled once you reach the hotel.
Do you arrange transfers from Kullu Airport / Manali Bus Stand ?
It is very easy to find a taxi / auto from the bus stand. Drivers will know Snow Valley Resorts and the cost is approximately Rs 150.
From Airport only option is by pre paid taxi . Same is easily available from taxi union at kullu airport.
Drop to Airport / bus stand will be arranged by us at best rates
Can I book a round trip from Delhi to Delhi?
Yes, we have a special transfer package that includes the journey from Delhi-Manali-Delhi. You can find more details here www.snowvalleyresorts.com/volvo.htm
What type of clothing should I bring?
There are two distinct seasons here in Manali. The summer is from April to September and brings temperatures ranging from 5 to 20°C. October to March is the winter season with temperatures from 0 to 15°C. We recommend light woollen clothing in summer and heavy woollen clothes in winter.
Can you book a hotel at Shimla for us?
We have our own hotel at Shimla . You can refer www.snowvalleyresorts.in for details about our Shimla Hotel.
Does Snow Valley Resorts have hotels in other locations?
We have our own hotels in Shimla & Dalhousie .
Is 32 " LCD TV , Mini Fridge etc there in All rooms ?
Yes amenities like 32" LCD TV, Digital Safe deposit locker , Mini Fridge, Tea / Coffee Kettle , Wooden Flooring etc is there in all rooms .